Customer Support Representative - Remote

Overview

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor.

In Short

• Provide software support and troubleshoot basic technical issues.
• Respond to all client questions and issues in a quick and comprehensive manner.
• Escalate technical issues to the relevant internal teams.
• Communicate and solve issues with cross-functional teams via phone, email, and video chat.
• Work on specific projects as needed.

Requirements

• Exceptional team player with the ability to relate to and care for customers.
• Excellent verbal and written communication skills.
• High energy, positive, and can-do attitude.
• High intellect, quick to learn, and eager to excel.
• Comfortable in a fast-paced, high-growth start-up environment.
• Resilient problem-solver who embraces challenges with creativity, pushing through failures with a positive outlook.
• Bachelor’s degree or equivalent.

Benefits

• Compensation: $55,000 to $60,000 annually
• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Equity: All new hires are eligible for equity grant participation
• Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
• Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
• Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy)
• Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!)
• Food Perks: Fully stocked kitchen & lunch reimbursement program
• Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day