Senior Software Engineer - Voice team (must be UK based) - Remote

Overview

We are searching for a Senior Software Engineer interested in building fast, reliable systems and applied machine learning to join our Engineering team. Help us build advanced, human-like generative voice assistant technologies and transform the customer service landscape.

In Short

• Maintaining and optimising our global media streaming services.
• Contribute to development of product features, particularly relating to streaming, voice UX, CRM integrations, web chat and calling.
• Build infrastructure across both AWS and Azure cloud environments, following best practices and well architected principles.
• Supporting growth through scalability and reliability, as well as implementing solutions for observability and improving operational metrics.
• Active role in software development through writing code, testing, contributing to design ideas and documents, and performing code reviews.
• Building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products.
• Deploying and maintaining state-of-the-art machine-learning models for speech recognition and speech synthesis.
• Responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues.
• Making fixes and proposing long-term strategic changes to improve the platform.

Requirements

• Experience in software engineering and development.
• Knowledge of machine learning and its applications.
• Familiarity with media streaming technologies.
• Experience with AWS and Azure cloud services.
• Strong understanding of voice user experience design.
• Ability to troubleshoot and resolve technical issues.
• Experience with CRM integrations.
• Knowledge of speech recognition and synthesis technologies.

Benefits

• Innovative and friendly work environment.
• Opportunities for professional growth.
• Engaging challenges in technology.
• Collaboration with a skilled team.