Software Training Specialist - Remote

Overview

The Software Training Specialist is responsible for educating and training both new and existing customers to drive adoption/use of PointClickCare solutions, facilitating learning through online and in-person sessions.

In Short

• Educate and train customers on PointClickCare solutions.
• Work with diverse customers with varying technical skills.
• Facilitate both online and in-person training sessions.
• Collaborate with the Implementation Team for exceptional customer experience.
• Drive adoption and usage of software solutions.
• Help transform customer workflows and practices.
• Report to the Sr Manager, Professional Services.
• Engage with customers to ensure understanding of software solutions.
• Provide a dynamic and supportive learning environment.
• Contribute to a vibrant company culture focused on meaningful work.

Requirements

• Passion for training and teaching others.
• Ability to explain technology solutions clearly.
• Experience in customer education or training roles.
• Strong communication skills.
• Ability to work with customers of varying technical skills.
• Experience in facilitating training sessions.
• Knowledge of software solutions and their applications.
• Ability to plan and schedule training effectively.
• Customer-focused mindset.
• Experience in healthcare technology is a plus.

Benefits

• Opportunities for career advancement.
• Supportive and vibrant company culture.
• Engaging work environment.
• Impactful work in healthcare technology.
• Collaboration with incredible colleagues.
• Access to professional development resources.
• Work-life balance initiatives.
• Recognition for contributions to the team.
• Flexible work arrangements.
• Participation in a leading healthcare technology platform.