Client Success/Inside Sales Manager - Remote

Overview

The Client Success/Inside Sales Manager at POINT plays a crucial role in supporting and growing relationships with nonprofit clients, ensuring they maximize the use of POINT's tools.

In Short

• Build strong connections with nonprofit clients.
• Lead onboarding and training sessions for new clients.
• Identify upsell or upgrade opportunities.
• Manage client interactions and data within a CRM.
• Gather client feedback to inform product improvements.
• Collaborate with internal teams for smooth client experiences.
• Stay informed about nonprofit sector trends.

Requirements

• 2+ years in customer success, account management, or inside sales.
• Experience with CRM tools like Hubspot or Salesforce.
• Strong communication and relationship-building skills.
• Detail-oriented and organized.
• Ability to thrive in a fast-paced, remote environment.
• Experience with nonprofits is a plus.

Benefits

• Remote flexibility to work from anywhere in the U.S.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with a 4% employer match.
• Uncapped vacation policy and year-end shutdown.
• Paid parental leave for caregivers.
• Stipend for home office equipment.
• Paid volunteer time off.
• Mission-driven work supporting nonprofits.