Integrated Payments Specialist: Onboarding & Customer Success - Remote

Overview

An Integrated Payments Specialist will support customers in adopting and implementing the payments platform while ensuring effective communication and coordination with internal teams and partners.

In Short

• Act as a key operational arm of the Integrated Payments initiative.
• Make 20–40 outbound calls daily to existing customers.
• Set and confirm appointments with Payments Account Managers.
• Log all interactions in Salesforce.
• Send follow-up communications via Gmail and Google Sheets.
• Work with partners like GPI and Stripe to resolve issues.
• Coordinate new location onboarding and address implementation issues.
• Ensure successful credential setup for customers.
• Manage customer enablement across internal teams.
• Track performance metrics such as outbound calls and customer go-lives.

Requirements

• Fluent spoken and written English.
• 1–2 years of experience in sales support or customer service.
• Strong familiarity with Salesforce, Gmail, and Google Sheets.
• Energetic and confident phone presence.
• Self-starter with problem-solving abilities.
• Must be available during U.S. CST hours for 20 hours a week.

Benefits

• Flexible part-time hours.
• Opportunity to work with a dynamic team.
• Gain experience in the payments industry.
• Professional development opportunities.
• Work remotely or from the Dallas-Fort Worth area.