Customer Success Onboarding Specialist, Digital - Remote

Overview

Vercel is seeking a Customer Success Onboarding Specialist to join our fast-growing Digital Success team. This role is crucial in shaping our customer onboarding experience and contributing to our overall customer success strategy.

In Short

• Lead customer onboarding processes through welcome calls, check-in calls, and pre-launch calls.
• Apply technical expertise to discuss Next.js, Vercel, and related technologies.
• Create and maintain internal documentation and customer records.
• Serve as the primary point of contact during onboarding.
• Help develop our Digital Success playbook.
• Use key tools including Salesforce, Notion, and AI tooling.
• Work closely with various teams to deliver a seamless customer experience.

Requirements

• Experience working with tech SaaS companies.
• Outstanding written and verbal communication skills.
• Ability to deploy on Vercel and explain the workflow.
• Experience with data analysis and reporting.
• Proven ability to work independently and juggle multiple priorities.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Mentorship and networking opportunities.
• Flexible Time Off.
• Work from home budget.