Director of Servicing - Remote

Overview

The Director of Servicing is responsible for overseeing all aspects of servicing operations, ensuring effective management of post-closing activities and default servicing, while maximizing portfolio performance and customer satisfaction.

In Short

• Oversee servicing operations for a $1B HEI portfolio.
• Lead projects related to servicing operations and technology implementations.
• Manage performance of sub-servicers and ensure compliance.
• Implement default management strategies.
• Monitor portfolio performance to maximize investor outcomes.
• Drive customer satisfaction through effective servicing strategies.
• Collaborate with product and engineering teams.
• Ensure accurate reporting to investors.
• Maintain compliance with industry regulations.

Requirements

• 7+ years of experience in financial services operations.
• Expertise in vendor management and performance monitoring.
• Strong leadership and team management skills.
• Understanding of default management processes.
• Critical thinking and problem-solving abilities.
• Experience in project/program management.
• Knowledge of regulatory compliance in mortgage servicing.

Benefits

• Generous health benefits including medical, dental, and vision plans.
• Unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work options.
• Fully paid parental leave and transition time.
• 401K retirement plans and life insurance coverage.
• Monthly stipends for internet and mobile plans.