Vendor Success Specialist - Pacific/Mountain - Remote

Overview

The Vendor Success Specialist is passionate about helping others succeed and thrives in a fast-paced, client-focused environment. As the go-to expert for vendors, suppliers, and contractors using our e-procurement platform—guiding them through onboarding, training, and ongoing support, the Vendor Success Specialist plays a key role in ensuring a seamless and positive experience for our vendor community, particularly in the public sector space.

In Short

• Provide responsive, friendly, and solution-oriented support to inbound vendors via phone, email, and online ticketing systems.
• Guide vendors through registration, bid submission, compliance documentation, and other platform functions.
• Conduct live and recorded webinars, training sessions, and vendor workshops.
• Troubleshoot technical issues and escalate complex problems when necessary.
• Maintain accurate records of vendor interactions and resolutions in the support system.
• Collaborate with internal teams to improve vendor experience and streamline support processes.
• Assist in the creation of training materials, FAQs, and knowledge base content.
• Participate in product testing and provide feedback to the product team.
• Represent the company at industry events, conferences, and vendor outreach sessions.
• Support proposal writing, RFP/RFI participation, and contract review as needed.

Requirements

• High school diploma or GED certificate required.
• 2+ years of experience in customer support, vendor relations, or client success.
• Occasional travel required for company meetings, client engagements, and industry events (up to 10%).
• Familiarity with government procurement processes is highly desirable.
• Strong communication skills—both written and verbal—with a clear, professional tone.
• Proficiency in web browsers, Microsoft Office, Google Workspace, and CRM/ticketing tools.
• Ability to explain technical concepts in a simple, user-friendly way.
• Self-starter with excellent time management and multitasking abilities.
• Comfortable working independently in a remote or hybrid environment.
• Ability to work both autonomously as well as within a team in a remote work environment.

Benefits

• Competitive Salary
• Flexible schedule in a remote-work environment
• Self-Managed (Unlimited) Paid Time Off Plan with Annual Vacation Bonus
• Participation in Medical Insurance with generous company contributions
• Participation in Dental and Vision Insurance with company-paid employee premiums
• Company-paid Short-Term and Long-Term Disability Options
• Company-paid Life and AD&D Insurance policy with options to voluntarily increase
• Flexible Spending Account (FSA) and Dependent Care (DCFSA) Program
• 401k Plan including Traditional and Roth 401k options, both with immediate vesting and employer match
• Legal Club membership
• Employee Assistance Program
• Career pathing and development
• Collaborative and engaged culture