Service and Support Trainer - Remote

Overview

The Service and Support Trainer is responsible for training field technicians and support agents on current, future, and legacy product lines and providing job skill training. The Service and Support Trainer will be responsible for developing and adhering to department training documentation standards in collaboration with peers and supervisor(s). Works with other departments to continue learning about products to maintain status as an SME and provide up to date product training to the service and support teams.

In Short

• Provides training in product installation, programming, service, and troubleshooting.
• Provides training in policy, procedure, and documentation standards.
• Proactively maintains knowledge on current, and future products, and software.
• Collaborates with others to maintain training document standards and record keeping.
• Provides field training, on-site and in controlled settings.
• Evaluates and documents personnel training and performance.
• Reports product issues through the proper channels. I.e., engineering and/or tech support.

Requirements

• Experience in training and development.
• Strong knowledge of product lines and troubleshooting techniques.
• Excellent communication and collaboration skills.
• Ability to evaluate training effectiveness.
• Proficient in documentation and record keeping.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Continuous learning and development opportunities.