Field Installation Technician - Remote

Overview

The Field Installation Technician will be responsible for performing field service, including installation and onsite service support, on Planar hardware and software products.

In Short

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup and teardown of product for demos and trade shows
• Report and escalate product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply.
• Provide accurate notes and documentation on completed projects
• Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Ability to learn on the job in a fast-paced environment

Requirements

• External Customers
• Engineering Team
• Technical Support Team

Benefits

• Collaborative work environment
• Opportunity to work with engineers
• Training and certification opportunities