Founding AI Engineer - Remote

Overview

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

In Short

• We’re looking for a sharp, fast-moving, and customer-obsessed Founding AI Engineer.
• Define our AI infrastructure and play a key role in shaping our AI strategy.
• Own and ship AI-powered features from concept to production.
• Solve complex machine learning challenges.
• Serve as the team’s AI expert.
• Advocate for our work externally.
• Experience in building AI products in the OpenAI & Anthropic era.
• AI observability experience is a plus.
• Self-driven and thrive in a fast-moving environment.
• Bonus: Data science background.

Requirements

• Experience in backend engineering.
• Applied AI experience, not just theoretical.
• Ability to handle ambiguity in an early-stage startup.
• Focus on user impact over technical elegance.
• Hands-on individual contributor role.

Benefits

• Competitive compensation for our stage.
• Opportunity to shape AI strategy.
• Work in a remote-only company.
• Be part of a high-impact product.
• Engage with the broader AI community.