Head of Implementation - Remote

Overview

The Head of Implementation will lead the implementation function globally for a high-growth HR tech company, ensuring successful outcomes for customers across various tiers.

In Short

• Own implementation globally, managing UK and US teams.
• Lead and develop the implementation team with accountability for outcomes.
• Drive continuous improvement in processes and playbooks.
• Ensure effective sales-to-implementation handoff.
• Define metrics to demonstrate ROI of the implementation function.
• Be a credible presence in customer conversations.
• Comfortable in fast-paced environments with limited resources.
• Technically credible in configuration and data migration.
• Proactive and responsive in managing implementation challenges.
• Familiar with HR tech or ATS environments.

Requirements

• Experience owning an implementation function in a B2B SaaS environment.
• Ability to build structure and processes from scratch.
• Experience across SMB, mid-market, and enterprise customer ranges.
• Strong people management skills with a focus on development.
• Genuinely curious about AI and new tools.
• Willingness to travel approximately 15% for customer visits.

Benefits

• Comprehensive healthcare coverage.
• Unlimited holidays for rest and recharge.
• Mental health support with immediate counseling access.
• Retirement contributions based on location.
• Remote-first work environment with flexibility.
• Equity opportunities for long-term value creation.
• Fully paid parental leave for new parents.
• Annual learning budget for personal growth.