National Sales Trainer, Customer Experience - Audio Visual, Event Technology - Remote

Overview

The Sales Trainer, Customer Experience is a fully remote role that is central to our mission of driving exceptional customer experiences through our sales teams across contracted hotels. The ideal candidate will bring a passion for teaching, a deep understanding of sales processes, and a commitment to fostering an environment of continuous learning and improvement. Your work will directly contribute to Pinnacle Live's reputation for excellence in the audio-visual event technology industry.

In Short

• Facilitate engaging and comprehensive sales training sessions.
• Act as a mentor to sales personas.
• Collaborate with Customer Experience Leadership to design and update the sales training curriculum.
• Work alongside sales training consultants to refine training programs.
• Develop detailed roadmaps for sales team members.
• Oversee and address training requests from Venue Operations Leadership.
• Continuously evaluate and improve the training curriculum.
• Promote a culture of high performance and continuous learning.
• Support the company’s growth and profitability with sales training strategies.
• Provide feedback on training needs assessment.

Requirements

• Minimum of four years’ experience in a sales and customer service leadership role.
• Strong business communication, presentation, and writing skills.
• Strong understanding of targeted goals and sales metric reporting.
• Proficiency in CRM platforms.
• Exceptional relationship builder.
• Production and staging experience preferred.
• Scenic and décor experience preferred.
• Rigging, electrical, and exhibit experience preferred.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances; health, vision, dental, and more.