Support Account Manager - Remote

Overview

The Support Account Manager at Ping Identity is focused on high touch engagements with notable clients, ensuring fast resolution of issues through effective communication and process management.

In Short

• Monitor the health of premier accounts.
• Organize ongoing support case reviews.
• Educate customers on best practices.
• Ensure service level agreements are met.
• Oversee post mortem activities.
• Design processes to enhance customer experience.
• Manage critical incident escalations.
• Coordinate resources for executive communications.
• Build relationships with partners and stakeholders.

Requirements

• 5+ years experience in a client-facing role.
• Excellent verbal and written communication skills.
• Strong rapport-building abilities.
• Organizational strategy for customer management.
• Experience in incident, problem, and change management.
• Ability to manage internal and external stakeholders.
• Capability to translate complex issues for broader audiences.
• Methodical problem-solving approach.

Benefits

• Generous PTO and holiday schedule.
• Parental leave.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement opportunities.
• Commuter offset for specific locations.