Elite Support Engineer - Remote

Overview

As an Elite Support Engineer at Ping Identity, you will work with premium customers to troubleshoot and support various Ping solutions, ensuring exceptional service and customer satisfaction.

In Short

• Work with premium customers on troubleshooting sessions.
• Investigate and reproduce issues in a lab environment.
• Manage customer expectations and ensure SLAs are met.
• Communicate with customers via phone, email, and internet meetings.
• Contribute to the knowledge base.
• Understand business processes.
• Support and onboard other engineers.

Requirements

• Excellent understanding of SaaS applications.
• Experience troubleshooting web-based applications.
• Knowledge of Single Sign On protocols.
• Experience with Multi-Factor Authentication solutions.
• Familiarity with Directory Services and PKI.
• Understanding of networking concepts.
• Experience with Linux and Windows server management.
• Excellent communication and organizational skills.
• Ability to work in high-pressure environments.
• Exposure to containerized infrastructure and cloud services.

Benefits

• Generous PTO and holiday schedule.
• Parental leave.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement opportunities.
• Commuter offset for specific locations.