Elite Support Engineer - Remote

Overview

As a member of the Elite Support Team at Ping Identity, you will work with our premium customers. You will help our customers troubleshoot PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.

In Short

• You will be the dedicated engineers for our premium customers.
• Investigate and reproduce issues in your own lab environment.
• Manage customer expectations and ensure SLAs are being met.
• Communicate frequently follow up with the customer by phone, email, and internet meeting systems.
• Contribute to our knowledge base.
• Understand our business processes.
• Sharing knowledge, onboarding, and supporting other Engineers.

Requirements

• Excellent understanding of how SaaS applications and supporting SaaS solutions operate.
• Troubleshoot web-based applications in browsers and applications servers.
• Single Sign On (SAML, OAuth, OpenID & WS-FED).
• Multi-Factor Authentication (PingID, SecurID, DUO).
• Lightweight Directory Access Protocol and Directory Services.
• Internet Protocols (HTTPS/SSL/TLS).
• Networking including Load Balancers, Firewalls, IP, and DNS.
• Linux-based and Windows server OS management.
• Excellent communication skills and organization.
• Experience working in high-pressure environments.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).