Customer Success Manager - Remote

Overview

As a Customer Success Manager at Ping Identity, you will manage enterprise customers in the EMEA region, ensuring their success with Ping solutions and promoting high customer retention.

In Short

• Manage ongoing customer needs effectively to promote high customer retention and loyalty.
• Engage with multiple customer stakeholders to track and measure the impact of Ping solutions.
• Advocate customer needs/issues cross-departmentally.
• Develop and nurture customers for advocacy.
• Deliver success plans to key customers identifying stakeholders and milestones.
• Demonstrate insights and understanding of customers' business/industry.
• Occasionally travel to customer sites or events.

Requirements

• Customer facing experience in Customer Success, Sales, or Account Management in software.
• Ability to navigate complex Enterprise environments.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Experience driving software adoption best practices.
• Proven ability to build strong relationships with executives.
• High technical aptitude for customer use cases and architectural requirements.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).