Cloud Services Analyst - Remote

Overview

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now looking for a Cloud Services Analyst to join our team and help deliver comprehensive 3rd line support services, tackling complex cloud service issues, optimising performance and contributing to the development of cutting-edge cloud solutions.

In Short

• Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure
• Conduct cloud service enhancements through performance tuning and operational advancements
• Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
• Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight.
• Provide focused troubleshooting and problem-solving for Azure platforms
• Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

Requirements

• Current experience in a 3rd line support role within an MSP environment.
• Solid experience in managing and optimising cloud services, particularly in Azure
• AZ-104 Microsoft Azure Administrator certification
• Understanding of ITIL
• Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
• Competency in scripting languages such as PowerShell, Python & Shell to facilitate cloud automation
• Practical understanding of system architecture, networking and administration
• Excellent customer service skills & problem-solving skills
• Experience and knowledge working with an ITSM tool.
• Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.

Benefits

• Support and skill development opportunities
• Encouraging work culture
• Monthly visits to HQ in Pocklington
• Participation in a two-stage interview process
• Additional benefits available on the company's website