Clinical Support Operations Manager - Remote

Overview

PHIL is a Series D health-tech startup that is building a platform to streamline the process of patients receiving prescriptions. The company connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine.

In Short

• Lead and scale day-to-day clinical support operations
• Ensure high-quality service delivery across various channels
• Manage and coach frontline agents
• Reinforce white-glove service expectations
• Execute SOPs and QA feedback loops
• Collaborate cross-functionally to triage escalations
• Report on team performance and escalate risks
• Support design and rollout of performance dashboards

Requirements

• Bachelor’s degree or equivalent experience
• 3–5 years managing pharmacy services or healthcare operations
• Proven leadership ability in complex workflows
• Experience with clinical support systems, preferably Zendesk
• Strong communication and coaching skills
• Ability to interpret data for operational improvement
• Collaborative, solutions-oriented mindset

Benefits

• Ground floor opportunity with a fast-growing startup
• Fully remote working environment
• Competitive compensation
• Full benefits (medical, dental, vision)
• 401(k) contribution opportunity