Junior Customer Success Manager - Remote

Overview

The Junior Customer Success Manager is responsible for supporting caregivers from the initial contact to successful placement, ensuring a smooth application process, and building long-term relationships.

In Short

• Act as the primary contact for caregivers.
• Provide personalized support throughout the application process.
• Match talents with employer offers.
• Maintain proactive candidate relationships.
• Collect feedback to improve processes.
• Support caregivers during their onboarding.
• Collaborate with account management to exceed expectations.
• Document candidate information accurately.

Requirements

• Strong communication skills and empathy.
• Organizational skills to manage multiple tasks.
• Proactivity and problem-solving abilities.
• Team player with a positive attitude.
• Digital affinity with tools like CRM, Slack, and Zoom.
• Motivation for continuous development.
• Hands-on mentality with results-oriented work.
• Fluency in German at C2 level.

Benefits

• Modern office in Berlin with excellent connectivity.
• Attractive compensation with uncapped commission.
• Intensive onboarding program.
• Hybrid work model after onboarding.
• Unlimited development opportunities.
• Modern work equipment provided.
• Efficient tools and systems for productivity.
• Regular team and networking events.
• Free refreshments and snacks available.
• Pet-friendly office environment.
• 27 vacation days per year for work-life balance.