Junior Customer Success Manager - Remote

Overview

The Junior Customer Success Manager will be the first point of contact for caregivers, providing support from the initial contact to successful placement, ensuring a smooth and engaging application process.

In Short

• Support caregivers through the application process.
• Gather and implement feedback to improve candidate experience.
• Match talents with the best job offers.
• Work collaboratively with account management to develop tailored solutions.
• Document and maintain candidate information accurately.
• Engage with caregivers empathetically and effectively.
• Utilize CRM tools and digital platforms for communication.
• Participate in team events and quarterly meetings in Berlin.
• Contribute to a positive team dynamic.
• Continuously seek personal and professional development.

Requirements

• Strong communication and empathy skills.
• Organizational skills to manage multiple tasks.
• Proactive and solution-oriented mindset.
• Team-oriented with a positive attitude.
• Comfortable with digital tools like CRM, Slack, and Zoom.
• Willingness to learn and adapt to new challenges.
• Hands-on mentality to implement ideas effectively.
• Fluent German language skills at C2 level.

Benefits

• Modern office in Berlin with excellent transport links.
• Attractive compensation with uncapped commission.
• Comprehensive onboarding process.
• Remote work flexibility after onboarding.
• All travel costs covered for onboarding and visits.
• Unlimited development opportunities.
• Modern work equipment provided.
• Efficient tools and systems for productivity.
• Regular team and networking events.
• Free refreshments available at the office.
• Personalized snack orders available.
• Pet-friendly office environment.
• 27 vacation days per year for work-life balance.