Virtual Customer Support Representative - Remote

Overview

Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day.

In Short

• Virtual Customer Support plays an integral role in the success of the practice.
• Team members ensure high-quality patient care and exceptional customer experience.
• Work directly under the supervision of the Sr. Director of Virtual Support.
• Interact with customers and medical teams across multiple channels including text, phone, and email.
• Must have a home office or quiet space free from noise or distractions.
• Must be willing to work weekend shifts.
• Must live in specific states in the USA.
• Experience with Vetspire and Gladly is a plus.
• Excellent verbal and written communication skills are required.
• Responsible for answering calls, texts, and emails for basic inquiries.

Requirements

• 1 year minimum in Customer Service experience in Veterinary Medicine.
• Ability to sit or stand for prolonged periods.
• Must have high-speed reliable internet.
• Must be willing to work EST time zone, Full Time hours.

Benefits

• Compensation: $17/hr.
• 4 shifts/week, 10hrs shift schedule.
• Medical, Dental and Visual Health Plans available.
• Generous Paid Time Off.
• 401(k) with Company Matching.