Help Desk Specialist - Remote

Overview

We are seeking a skilled and proactive Help Desk Specialist to join our global IT team, providing end-to-end technical support and services to employees across multiple regions and time zones.

In Short

• Manage global onboarding and offboarding processes.
• Install, configure, and maintain laptops and workstations.
• Respond to incoming support requests and provide tier-1 and tier-2 IT support.
• Troubleshoot and resolve hardware, software, and security issues.
• Support end-user technologies, including peripherals and remote access solutions.
• Monitor Microsoft Teams-based meeting rooms.
• Collaborate to maintain IT and departmental KPI reports.
• Identify opportunities to improve IT services and processes.
• Provide end-user training and documentation.

Requirements

• Minimum 3 years of experience in IT support in a global environment.
• Exceptional customer service skills for remote and on-site users.
• Strong understanding of PC hardware, Windows OS, and desktop applications.
• Hands-on experience with Active Directory and Microsoft SSO.
• Proficient in Microsoft Office 365, SharePoint, and OneDrive.
• Experience with Microsoft Intune and endpoint management.
• Strong troubleshooting skills for browsers, printers, and network access.
• High initiative and ability to work independently.
• Strong communication skills in Hebrew and English.
• MCSE certification preferred.

Benefits

• Opportunity to broaden technical expertise and explore new domains.
• Grow professionally within a global IT environment.