RMS System Manager - Remote

Overview

The RMS System Manager at Motorola Solutions plays a crucial role in supporting public safety through technical operations, process improvements, and customer relationship management.

In Short

• Provide tailored technical customer operations support.
• Develop strategies for operational efficiencies.
• Execute customer operations policies and procedures.
• Build positive working alliances with customers.
• Perform root-cause analysis and recommend improvements.
• Lead process improvement initiatives.
• Must have a high school diploma; Bachelor's preferred.
• 3+ years of IT or public safety experience required.
• Experience with Public Safety Applications is preferred.
• Excellent communication skills are necessary.

Requirements

• Minimum of a high school diploma or equivalent required, Bachelor's degree preferred.
• 3+ years of IT or public safety experience.
• 3+ years of experience in Computer Science, Networking, Engineering, or System Maintenance.
• Experience with Microsoft Windows Server and Desktop Operating Systems.
• Experience with Microsoft SQL Server and ODBC.
• Ability to troubleshoot application system issues.
• Must obtain background clearance as required by the government.
• Legal authorization to work in the U.S. is required.
• Must be able to work effectively in a fast-paced environment.
• Proven track record of building customer relationships.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, and Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• Commitment to inclusivity and accessibility.
• Opportunities for professional development.
• Supportive community-focused culture.