Support Specialist (Telehealth and Med-spa Industry) - Remote

Overview

The Support Specialist plays a key role in delivering responsive, high-quality assistance across both front and back office operations in a remote setting.

In Short

• Handle clinic inquiries and resolve Zendesk tickets.
• Troubleshoot basic technical issues related to scheduling and platform access.
• Proactive communication and escalation of complex concerns.
• Collaboration with internal teams to improve processes.
• Work a rotating 7-day schedule.
• At least two years of support experience, preferably in healthcare or tech.
• Tech-savvy and personable.
• Manage clinic calls and assist with technical issues.
• Identify recurring issues for knowledge base updates.
• Cross-train on various verticals including Rx and tech.

Requirements

• Minimum two years of support experience.
• Experience in healthcare or technology preferred.
• Strong communication skills.
• Ability to work in a remote environment.
• Flexibility to work a 7-day rotating schedule.
• Tech-savvy with troubleshooting skills.
• Experience with Zendesk is a plus.
• Personable and able to handle customer inquiries effectively.
• Ability to escalate complex issues appropriately.
• Willingness to collaborate with teams.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.
• Opportunities for promotion and long-term success.
• Work with top startups in the US and EU.
• Remote work flexibility.
• Access to a network of exceptional professionals.
• Supportive work culture focused on team success.
• Training and development opportunities.
• Engagement with innovative healthcare solutions.
• Participation in a growing telehealth industry.