Technical Support Specialist - Vehicle Industry - Remote

Overview

Our client is seeking a highly skilled Technical Support Specialist with a strong background in SaaS platforms and a deep understanding of technical troubleshooting. Experience in the vehicle industry in the U.S. is a significant plus. This role will be responsible for providing top-tier support, troubleshooting software issues, and assisting clients in resolving technical challenges related to our platform.

In Short

• Serve as the primary point of contact for technical support inquiries, troubleshooting SaaS-related issues effectively.
• Assist customers in resolving software functionality concerns, system integrations, and API-related queries.
• Work closely with development and product teams to escalate and resolve technical issues efficiently.
• Provide training and guidance to customers on best practices for using the platform.
• Maintain detailed documentation of issues, resolutions, and customer interactions in the ticketing system.
• Continuously improve the support process by identifying recurring issues and proposing solutions.

Requirements

• Strong background in SaaS platforms.
• Experience in technical troubleshooting.
• Knowledge of the vehicle industry is a plus.
• Excellent communication skills.
• Ability to work collaboratively with teams.
• Detail-oriented with strong documentation skills.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development and training opportunities.
• Collaborative team culture.