Pre-Enrollment & Patient Engagement Specialist - Remote

Overview

The Pre-Enrollment & Patient Engagement Specialist will serve as the first line of communication with prospective patients, guiding them through their initial journey with the company.

In Short

• Fully remote position with overlapping EST working hours.
• Independent Contractor, Full-time role.
• Engage with patients via phone, SMS, and email.
• Guide patients through intake forms and onboarding processes.
• Ensure timely and accurate completion of pre-enrollment documentation.
• Provide warm and informed support to patients.
• Update and maintain patient data in CRM systems.
• Track pre-enrollment metrics and identify bottlenecks.
• Collaborate with internal teams to optimize workflows.
• Focus on operational excellence and relationship building.

Requirements

• Highly motivated and detail-oriented.
• Excellent communication skills.
• Experience with CRM tools (e.g., Salesforce, HubSpot).
• Ability to work independently and as part of a team.
• Empathy and a patient-first approach.
• Strong organizational skills.
• Flexibility to align with patient activity.
• Previous experience in customer service or healthcare preferred.
• Ability to track and analyze metrics.
• Commitment to fostering trust and support for patients.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Focus on long-term success of team members.
• Work with a company transforming patient engagement.
• Access to advanced AI-powered tools.
• Supportive work environment prioritizing personal connections.
• Flexibility in work hours.
• Collaboration with innovative teams.
• Impactful role in patient care and support.