Customer Support Representative (Salesforce-focused) - Remote

Overview

The Customer Support Representative will serve as a key player in the company's client success journey, providing responsive and knowledgeable support across its CRM + AMS platform.

In Short

• Fully remote work arrangement with overlap with EST working hours.
• Full-time position, Monday to Friday, 9:00 AM – 5:00 PM EST.
• Open only to candidates based in Argentina.
• Triage, troubleshoot, and resolve client issues via Salesforce, email, and chat.
• Provide Salesforce-admin-level troubleshooting support.
• Educate clients on best practices for using the company's platform.
• Document issues clearly and update internal knowledge bases.
• Identify support trends and collaborate with Product and Engineering.
• Maintain communication with Customer Success Managers and Account Executives.
• Complete onboarding and begin handling low-complexity tickets independently.

Requirements

• Experience in customer support, preferably with Salesforce.
• Strong communication skills and ability to translate technical concepts.
• Empathy, patience, and clarity in customer interactions.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a focus on operational excellence.

Benefits

• Retention bonuses at 3, 6, 9, 12 months and beyond.
• Community-oriented opportunities like an annual retreat.
• Work with top startups in the US and EU.
• Collaborative and remote-friendly work culture.
• Opportunity for career growth and development.