Customer Service Representative with Retention Experience - Remote

Overview

The Customer Service Representative will be the front-line liaison between the Company and its clients, ensuring seamless customer experiences through professional, empathetic communication.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Provide solutions to issues and escalate complex concerns.
• Build strong client relationships through consistent follow-ups.
• Monitor and update customer accounts for accuracy.
• Assist in onboarding new clients and guiding them through systems.
• Document interactions and feedback in the CRM system.
• Identify trends in client concerns and recommend enhancements.
• Support clients in navigating the tech-enabled communication platform.
• Generate customer satisfaction and issue resolution reports.
• Collaborate with the operations team to address recurring issues.

Requirements

• Experience in customer service and retention strategies.
• Strong communication and interpersonal skills.
• Ability to handle multiple inquiries and provide timely responses.
• Proficiency in using CRM systems.
• Problem-solving skills and attention to detail.
• Ability to work in a shifting schedule.
• Empathetic and professional demeanor.

Benefits

• 10 PTO days + 4 sick days.
• Competitive salary based on experience.
• Opportunities for career growth and promotions.
• Work with leading startups in the US and EU.