Client Success Manager (AI-Powered Healthcare) - Remote

Overview

The Client Success Manager will serve as the primary point of contact for assigned healthcare provider clients, ensuring high satisfaction and retention while leveraging AI-driven solutions.

In Short

• Serve as the primary point of contact for assigned healthcare provider clients.
• Develop and maintain strong relationships with clients, ensuring high satisfaction and retention.
• Act as a strategic partner to clients, understanding their business goals and proactively offering solutions.
• Onboard new clients, providing education and training on AI-driven solutions.
• Monitor and analyze client usage data to identify opportunities for improvement and upselling.
• Work cross-functionally with internal teams (sales, product, and engineering) to address client needs.
• Provide ongoing support, troubleshoot issues, and escalate concerns as needed.
• Track and report key performance metrics related to client success and engagement.

Requirements

• Experience in client management or customer success roles.
• Strong communication and interpersonal skills.
• Understanding of AI technologies and their application in healthcare.
• Ability to analyze data and generate insights.
• Experience in onboarding clients and providing training.
• Proven ability to build and maintain relationships.
• Strong problem-solving skills.
• Familiarity with performance metrics tracking.

Benefits

• Work with top-tier clients in the healthcare industry.
• Flexible working hours with a fully remote arrangement.
• Retention bonuses and community-oriented opportunities.
• Access to professional development and training.
• Collaborate with innovative teams and contribute to meaningful projects.