Director of Customer Success - Remote

Overview

Pearl Health is powering the future of healthcare. We help primary care providers and organizations to deliver quality healthcare to the patients who need it most, when they need it most — and get rewarded for keeping patients healthy.

In Short

• Seeking a Southeast-based Customer Success Director.
• Engage with physician practices and large health systems.
• Drive performance of Pearl’s Primary Care Provider clients.
• Enable fluency in value-based care programs.
• Lead client satisfaction activities.
• Develop strategies for superior VBC performance.
• Initially manage a small number of high-profile customers.
• Accountable for contract renewals.
• Some travel required (up to 25%).
• Work in a remote position with in-person engagement.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5-7 years of experience in Customer Success or related fields.
• Experience with health systems as a technology vendor.
• Ability to interpret CRM analytics and outcomes measurements.
• Experience in achieving re-sell and up-sell requirements.
• Strong presentation skills to clinical and executive leadership.
• Track record of scaling teams or functions.
• Passionate about improving provider relationships.
• Willingness to travel for face-to-face meetings.

Benefits

• Competitive salary range of $140,000-$175,000 per year.
• Annual discretionary bonus eligibility.
• Comprehensive benefits package.
• Opportunity to impact healthcare outcomes.
• Work with a diverse and inclusive team.