Customer Service Representative - US Payroll Admin - Remote

Overview

Our client is seeking detail-oriented and customer-focused Customer Service Representatives (CSRs) to join our team and handle US payroll inquiries. The ideal candidates will possess excellent communication skills, a strong understanding of payroll processes, including US payroll taxes, and the ability to provide accurate and timely assistance to employees regarding their payroll-related concerns. 

In Short

• Respond to employee inquiries regarding payroll, including paycheck discrepancies, tax withholdings, direct deposits, and deductions.
• Process basic payroll changes and updates, such as new hires, terminations, promotions, and other payroll-related adjustments.
• Ensure accurate and timely entry of payroll data into the payroll system.
• Assist in maintaining and updating employee payroll records, ensuring confidentiality and accuracy.
• Provide basic guidance to employees on payroll policies and procedures.
• Escalate complex payroll issues to higher-level CSRs or supervisors as necessary.

Requirements

• Basic understanding of US payroll laws and regulations.
• Proficient in using payroll software and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.

Benefits

• Convenience of working from home.
• Exceptional work environment and culture.
• Opportunities for growth within the organization.
• Support for remote team members.