Customer Service Representative - US Payroll Admin - Remote

Overview

Join Peak Support as a Customer Service Representative focused on US payroll inquiries, where you will provide outstanding service and support to employees regarding their payroll-related concerns.

In Short

• Handle US payroll inquiries and assist employees with payroll-related concerns.
• Respond to inquiries about paycheck discrepancies, tax withholdings, and direct deposits.
• Process payroll changes and updates for new hires and terminations.
• Ensure accurate entry of payroll data into the payroll system.
• Maintain and update employee payroll records confidentially.
• Provide guidance on payroll policies and procedures.
• Escalate complex payroll issues as necessary.
• Work in a dynamic and inclusive workplace culture.
• Participate in training and development programs.
• Enjoy opportunities for personal and professional growth.

Requirements

• Basic understanding of US payroll laws and regulations.
• Proficient in payroll software and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive information with discretion.

Benefits

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.