Customer Service Associate with Project Management Experience - Remote

Overview

Peak Support is looking for talented Customer Service Associates to join our team in the Philippines, who are passionate about delivering exceptional customer service and ready to grow their careers.

In Short

• Proven experience in customer service with project management, preferably in a BPO setting.
• Strong oral and written communication skills.
• Versatility in managing inquiries via email, chat, phone, and other platforms.
• Adaptability and ability to thrive in fast-paced environments.
• Flexibility to work in voice, non-voice, or blended programs.
• Proficiency in Microsoft Office applications, especially MS Excel.
• High attention to detail and strong organizational skills.
• Analytical thinking and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Willingness to work on shifting schedules, including weekends and holidays.

Requirements

• 1–2 years of customer service experience required.
• Exceptional attention to detail and accuracy.
• Ability to perform repetitive tasks while maintaining focus.
• Strong problem-solving skills and solution-oriented mindset.
• Adaptability to evolving procedures.
• Excellent communication skills for conveying technical concepts.
• Empathy and patience in handling customer inquiries.

Benefits

• Convenience of working from home.
• Exceptional work environment and culture.
• Tremendous opportunities for growth.
• Positive and performance-driven culture.
• High Glassdoor rating in the BPO industry.