Customer Success Manager - Remote

Overview

As a Customer Success Manager at Payabli, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and acting as an advocate for client needs.

In Short

• Build and maintain trusted relationships with partners.
• Bridge gaps between implementation and execution for a unified customer experience.
• Act as a partner advocate and educator.
• Contribute to team processes and procedures.
• Learn about product and API in the payments sector.
• Maintain partner knowledge and enhancement requests.
• Collaborate with teams to meet partner needs.

Requirements

• 2+ years in a Customer Success or Account Management role.
• Strong problem-solving abilities.
• Experience in delivering client happiness.
• Proficient in Office products and Excel.
• Excellent communication skills.
• Ability to work under pressure and goal-oriented.
• Experience in the Payments or Fintech industry is a plus.
• Familiarity with SaaS support and technical teams.

Benefits

• Competitive salary and growth opportunities.
• Stock options with potential for equity growth.
• Flexible PTO and paid parental leave.
• Medical, dental, and vision insurance.
• 401K and HSA pre-tax savings programs.
• Monthly education fund for skill enhancement.