Sales Support Coordinator - Remote

Overview

Pavago is hiring a detail-oriented and empathetic Sales Support Coordinator to support our client's fast-growing, mission-driven company helping small business owners resolve unmanageable government-issued COVID disaster loans. In this critical role, you'll be the first point of contact for prospective clients who’ve scheduled consultations. You’ll confirm appointments, gather pre-screening details, and ensure the sales team is set up for success.

In Short

• Appointment Confirmation: Call newly booked leads to verify appointment details.
• Pre-Screening: Guide prospects through a structured set of pre-screening questions.
• Sales Team Support: Flag key insights and prepare notes for Client Resolution Advisors.
• CRM Management: Maintain accurate records in HubSpot.
• Follow-Up: Reschedule missed appointments and conduct outreach.
• Process Execution: Adhere to standard operating procedures.
• Administrative Support: Assist with ad hoc tasks to support the sales pipeline.

Requirements

• At least 2 years of experience in customer service or sales coordination.
• Comfortable making outbound calls in a friendly manner.
• Familiarity with CRMs, especially HubSpot.
• Ability to manage multiple appointments and support tasks efficiently.
• Strong organizational skills and process adherence.
• Availability during U.S. business hours.

Benefits

• Work remotely in a supportive environment.
• Opportunity to contribute meaningfully.
• Flexible scheduling for follow-ups.