Outbound Calling Specialist - Remote

Overview

The Outbound Calling Specialist will manage client outreach to verify and update client information, ensuring data accuracy and supporting administrative processes.

In Short

• Full-Time, Contract position focused on client data verification.
• Make outbound calls to confirm client names and addresses.
• Ensure accurate data entry and follow call scripts.
• Handle basic client inquiries and escalate complex issues.
• Manage high call volumes (100-200 calls daily).
• Use call center and CRM software for tracking.
• Maintain client confidentiality and compliance.
• Must have strong spoken English and reliability.
• 1+ year experience in call center or customer service.
• Comfortable working independently in a remote setting.

Requirements

• Strong spoken English with excellent clarity.
• Reliable and consistent in meeting schedules.
• Skilled in using call center software and CRMs.
• Detail-oriented while handling high call volumes.
• Positive and professional demeanor with clients.
• 1+ year experience in a relevant role.
• Proven ability to manage high call volumes.
• Familiarity with CRM systems and database management.
• Strong organizational skills for prioritization.
• Reliable internet and equipment for remote work.

Benefits

• Opportunity to contribute to client relationship management.
• Be part of a meaningful project during open enrollment.
• Work in a professional remote environment.
• Gain experience in outbound calling and data management.
• Flexible working hours aligned with US time zones.