Medical Customer Service Representative (Bilingual – English/Spanish) - Remote

Overview

We are seeking a highly empathetic, detail-oriented, and bilingual (English/Spanish) Medical Customer Service Representative to support patients throughout their healthcare journey.

In Short

• Serve as a primary point of contact for patients.
• Respond to inquiries via phone, email, and chat.
• Provide accurate information regarding medical services.
• Deliver compassionate support to patients.
• Troubleshoot issues related to services or technology.
• Maintain records of patient interactions in CRM.
• Ensure compliance with documentation standards.
• Communicate effectively with team members.
• Participate in training and development initiatives.
• Adapt to evolving tools and patient needs.

Requirements

• Fluency in English and Spanish.
• Minimum of 1 year of customer service experience.
• High school diploma required; higher education preferred.
• Experience with CRM systems and communication tools.
• Ability to work within LATAM time zones.

Benefits

• Work remotely from anywhere.
• Opportunity to help patients.
• Supportive work environment.
• Continuous training and development.
• Flexible working hours.