Bilingual Customer Service Representative (English/Spanish) - Remote

Overview

Garner is seeking a dedicated Associate to join our member-facing team, providing exceptional support and guidance to members navigating their healthcare benefits.

In Short

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits
• Steer members to find the best care available
• Handle complex conversations with professionalism and empathy
• Deescalate member issues effectively
• Work with other departments to resolve issues
• Identify and escalate feedback from member interactions
• Stay updated on evolving procedures
• Protect member privacy and maintain compliance

Requirements

• Minimum 2 years of call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Clear communication skills
• Attention to detail
• Proactive problem-solving mindset
• Openness to feedback
• Technical proficiency with customer service platforms
• Ability to adapt in a rapidly evolving environment
• Passion for transforming the healthcare economy

Benefits

• Competitive base compensation
• Additional hourly bump for bilingual candidates
• Equity incentive participation
• Comprehensive benefits plans
• Supportive and empowering work culture
• Opportunities for individual growth
• Work-life balance
• Remote work flexibility
• Recognition for exceptional results