Bilingual Customer Service Representative (Spanish/English) - Remote

Overview

The Bilingual Customer Service Representative (Spanish/English) serves as the voice of the company for both English and Spanish-speaking customers, ensuring seamless customer experiences through professional, empathetic, and culturally appropriate communication.

In Short

• Serve as the first point of contact for English and Spanish-speaking customers via phone, email, live chat, and SMS.
• Respond to customer inquiries in both languages with professional, empathetic communication.
• Build rapport and provide personalized recommendations based on customer needs.
• Process phone and online orders accurately in English and Spanish.
• Provide solutions to customer issues in English or Spanish, troubleshooting independently.
• Document all customer interactions in CRM systems with notes in the appropriate language.
• Identify upsell and cross-sell opportunities during bilingual customer interactions.
• Collaborate with operations teams to address recurring issues affecting Spanish-speaking customers.
• Manage order changes, cancellations, and special requests from English and Spanish speakers.
• Translate complex information into simple, customer-friendly language in both English and Spanish.

Requirements

• Fluency in both Spanish and English.
• Excellent communication and interpersonal skills.
• Experience in customer service or related fields.
• Ability to handle difficult conversations calmly.
• Familiarity with CRM systems.
• Strong problem-solving skills.
• Cultural awareness and sensitivity.
• Flexibility to work in US time zones, including weekends and holidays.
• Ability to work independently as an independent contractor.
• Experience in bilingual customer support is a plus.

Benefits

• Opportunity to work with top startups in the US and EU.
• Long-term career growth opportunities.
• Work in a flexible remote environment.
• Engagement with diverse customer bases.
• Professional development and training opportunities.