Bilingual Customer Service Representative (English/Spanish) - Remote

Overview

As a Bilingual Customer Service Representative at SafeRide Health, you will support English- and Spanish-speaking members, providers, and health plans requesting non-emergency medical transportation (NEMT), ensuring equitable access to care.

In Short

• Take inbound calls from members and providers in English and Spanish.
• Gather and enter trip information for ride scheduling.
• Confirm member eligibility and review transportation benefits.
• Respond to inquiries regarding transportation services.
• Identify and assess additional member needs.
• Document member concerns and complaints.
• Collaborate with internal departments to resolve service issues.
• Perform other assigned duties.

Requirements

• High school diploma or equivalent.
• Minimum one year of inbound call center experience.
• Fluency in English and Spanish, verbal and written.
• Ability to type at least 35 words per minute.
• Strong communication skills.
• Ability to remain calm in high-stress situations.
• Flexible shift availability.
• Pass a criminal background check.

Benefits

• Supportive work environment with competitive compensation.
• Career growth and development opportunities.
• Quarterly performance-based incentives.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and sick leave.
• Paid company holidays.