Client Success Manager - Remote

Overview

The Client Success Manager is curious and passionate about improving the client experience through trust, business process, and data insights. You will impact the future of Pattern by communicating insights that will drive client adoption and success.

In Short

• Drive high-touch, high-impact relations with managing partners and staff at law firms.
• Communicate data-driven insights and recommendations.
• Drive product adoption and client loyalty.
• Analyze business processes and client data.
• Research and develop new algorithms for litigations.
• Edit algorithms and identify opportunities to improve model performance.
• Collaborate with the team to improve litigation algorithms.

Requirements

• 3+ years experience in client management, consultancy, reporting, and analytics.
• Experience in business process improvement and document processing.
• Self-starter with minimal oversight.
• Aptitude for absorbing and synthesizing complex information.
• Ability to work with top executives on critical issues.
• Excellent communication and presentation skills.
• Ability to interact with enterprise customer teams.
• Samples of work for professional, educational, or personal projects.

Benefits

• Collaborative work environment.
• Opportunity to impact client success.
• Work with leading US law firms.
• Engage in innovative product development.