Spanish Speaking Customer Support Representative - Remote

Overview

This role involves providing exceptional customer support to Spanish-speaking clients for a leading domestic appliances brand, with the flexibility to work remotely from Greece.

In Short

• Provide exceptional customer support to Spanish-speaking clients regarding domestic appliances.
• Assist customers with inquiries about products, usage, warranties, and after-sales services.
• Resolve customer complaints and technical issues with efficiency, ensuring customer satisfaction.
• Document and track customer interactions accurately, maintaining detailed records for future reference.
• Collaborate with the technical team to escalate and resolve complex issues efficiently.
• Stay informed about product knowledge, features, and specifications to provide accurate support.
• Contribute to the continuous improvement of customer service by sharing insights and feedback.

Requirements

• Fluency in Spanish is required.
• Experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with domestic appliances is a plus.
• Proficient in using customer support software and tools.

Benefits

• Flexible remote working environment.
• Opportunity to work with a leading brand in the domestic appliances sector.
• Supportive team culture focused on innovation and quality.