German Speaking Fitness Tech Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is excited to offer a remote opportunity for a German Speaking Fitness Tech Support Consultant based in Greece. In this vital role, you will provide exceptional support to German-speaking customers using innovative fitness technology products. Your tech-savviness combined with a passion for fitness will enable you to assist clients with troubleshooting, inquiries, and ensuring they gain maximum benefit from their fitness applications and devices. If you are enthusiastic about helping customers improve their fitness journey through technology, we would love to meet you!

In Short

• Deliver high-quality technical support to German-speaking customers via phone, email, and chat regarding fitness technology products.
• Identify and resolve various technical issues related to fitness applications and wearable fitness devices.
• Assist users through troubleshooting steps and ensure they are well-informed and satisfied with the solutions provided.
• Maintain accurate documentation of customer interactions and resolutions in the support ticketing system.
• Collaborate with product teams to relay customer feedback and contribute to product enhancements.
• Stay updated with the latest trends in fitness technology to provide informed advice and support.
• Conduct effective training sessions for customers on the use of fitness technology tools.

Requirements

• Fluency in German (spoken and written) is essential.
• Experience in technical support or customer service roles.
• Strong understanding of fitness technology and applications.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot technical issues effectively.
• Passion for fitness and helping others achieve their fitness goals.
• Proficiency in using support ticketing systems is a plus.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work with innovative fitness technology.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.