German Speaking Fitness Tech Support Consultant - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding technical support to German-speaking customers via phone, email, and chat regarding fitness technology products.
• Diagnose and resolve a range of technical issues related to fitness applications and wearable devices.
• Guide customers through troubleshooting procedures, ensuring clear communication and satisfaction.
• Accurately document all customer interactions and technical solutions in the support ticketing system.
• Collaborate with product teams to share user feedback and assist in continuous product improvement.
• Stay updated on the latest trends in fitness technology to provide informed and effective support to customers.
• Conduct training sessions for customers, helping them understand how to use fitness technology tools effectively.

Requirements

• Fluency in German and English.
• Experience in technical support or customer service.
• Passion for fitness and technology.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with fitness technology products is a plus.

Benefits

• Flexible remote working options.
• Opportunity to work in a dynamic and innovative environment.
• Access to the latest fitness technology products.
• Professional development opportunities.
• Supportive team culture.