German Speaking Fitness Tech Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to invite applications for the position of German Speaking Fitness Tech Support Consultant, available remotely from Greece. In this pivotal role, you will be the first point of contact for German-speaking customers seeking assistance with cutting-edge fitness technology products. Your blend of technical knowledge and passion for fitness will empower you to resolve customer inquiries, troubleshoot issues, and enhance user satisfaction. If you have an enthusiastic approach toward customer service and a love for technology, we would love to consider you for this role!

In Short

• Provide top-tier technical support to German-speaking customers through various channels including phone, email, and chat for fitness technology products.
• Identify, troubleshoot, and resolve a variety of technical issues associated with fitness applications and wearable devices.
• Guide customers through step-by-step troubleshooting processes to ensure clarity and effectiveness of solutions.
• Accurately document customer interactions and resolutions in the support ticketing system.
• Work closely with product teams to relay user feedback and contribute to potential product enhancements.
• Remain updated on the latest developments in fitness technology to provide informed and relevant support.
• Conduct engaging training sessions for customers on the effective use of fitness technology tools.

Requirements

• Fluency in German, both written and spoken.
• Strong technical aptitude and familiarity with fitness technology.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve technical issues effectively.
• Experience in customer service or technical support roles.
• Passion for fitness and technology.
• Ability to work independently and as part of a team.

Benefits

• Work remotely from Greece.
• Opportunity to work with cutting-edge fitness technology.
• Engaging and supportive work environment.
• Professional development opportunities.
• Flexible working hours.