Slovakian Technical Support Specialist - Remote

Overview

Advance your career as a Slovakian Technical Support Specialist for one of the Big Five tech companies, and enjoy the vibrant lifestyle of Greece! This exciting role comes with a fully covered relocation package, making your transition to this beautiful Mediterranean country a breeze. In this position, you’ll be the primary point of contact for Slovakian-speaking customers, assisting with a variety of technical inquiries and troubleshooting issues related to innovative technology products and services. This is your opportunity to develop your technical expertise in a supportive, collaborative environment while experiencing all that Greece has to offer!

In Short

• Provide exceptional technical support to Slovakian-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues efficiently to ensure high customer satisfaction.
• Collaborate with engineering and development teams to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and technical problems in the CRM system.
• Participate in training sessions to enhance your product knowledge and support skills.
• Gather customer feedback to identify trends and suggest improvements in support processes.
• Assist in mentoring and onboarding new team members as required.

Requirements

• Fluency in Slovakian and English.
• Strong problem-solving skills and technical aptitude.
• Experience in customer service or technical support roles.
• Ability to work collaboratively in a team environment.
• Excellent communication skills.

Benefits

• Fully covered relocation package.
• Opportunity to work with a leading tech company.
• Supportive and collaborative work environment.
• Access to training and development programs.
• Experience living in Greece.