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Slovakian Technical Support Specialist - Remote

Posted 14 weeks ago
Customer Service
Full Time
Worldwide

Overview

Advance your career as a Slovakian Technical Support Specialist for one of the Big Five tech companies, and enjoy the vibrant lifestyle of Greece! This exciting role comes with a fully covered relocation package, making your transition to this beautiful Mediterranean country a breeze. In this position, you’ll be the primary point of contact for Slovakian-speaking customers, assisting with a variety of technical inquiries and troubleshooting issues related to innovative technology products and services. This is your opportunity to develop your technical expertise in a supportive, collaborative environment while experiencing all that Greece has to offer!

In Short

  • Provide exceptional technical support to Slovakian-speaking customers via phone, email, and chat.
  • Diagnose and resolve technical issues efficiently to ensure high customer satisfaction.
  • Collaborate with engineering and development teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and technical problems in the CRM system.
  • Participate in training sessions to enhance your product knowledge and support skills.
  • Gather customer feedback to identify trends and suggest improvements in support processes.
  • Assist in mentoring and onboarding new team members as required.

Requirements

  • Fluency in Slovakian and English.
  • Strong problem-solving skills and technical aptitude.
  • Experience in customer service or technical support roles.
  • Ability to work collaboratively in a team environment.
  • Excellent communication skills.

Benefits

  • Fully covered relocation package.
  • Opportunity to work with a leading tech company.
  • Supportive and collaborative work environment.
  • Access to training and development programs.
  • Experience living in Greece.
Patrique Mercier Recruitment JP logo

Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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