Nordic Speaking Technical Customer Agent - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding technical support to Nordic-speaking customers via phone, email, and live chat.
• Diagnose and troubleshoot a variety of technical issues efficiently and effectively.
• Document customer interactions and technical resolutions accurately in our CRM system.
• Collaborate with other departments to escalate and resolve complex technical issues.
• Stay updated on product knowledge and technical advancements to enhance your support capabilities.
• Gather customer feedback and contribute insights that can improve product offerings and service procedures.
• Assist in onboarding and training new staff, sharing your expertise and best practices.

Requirements

• Fluency in Nordic languages.
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills.
• Experience in customer service or technical support roles.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Dynamic and supportive work environment.
• Flexible working hours.