Italian Speaking Technical Customer Agent - Remote

Overview

An overview paragraph about the job

In Short

• Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.
• Diagnose and resolve a range of technical issues efficiently.
• Document all customer interactions accurately in our CRM system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay current with product features, updates, and industry trends.
• Solicit customer feedback to enhance service delivery and customer satisfaction.
• Assist in training new team members and sharing knowledge.

Requirements

• Fluency in Italian and English.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience in customer service or technical support.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Flexible working hours.
• Supportive team environment.