Italian Speaking Technical Customer Agent - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding technical support to Italian-speaking clients through various communication channels such as phone, email, and live chat.
• Identify, troubleshoot, and resolve technical issues in a timely and efficient manner.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Coordinate with other departments to escalate intricate technical problems as necessary.
• Participate in continued education and training sessions to enhance product knowledge and support methods.
• Actively collect customer feedback to promote improvements in product offerings and support services.
• Assist in mentoring and training new team members by sharing expertise and insights.

Requirements

• Fluency in Italian and English.
• Strong problem-solving skills.
• Experience in customer service or technical support roles.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Familiarity with CRM systems.

Benefits

• Competitive salary.
• Comprehensive training and development programs.
• Opportunities for career advancement.
• Dynamic and supportive work environment.